Support

Stuck on something? Check the docs first — and if that doesn’t solve it, email us.

Contact

Emailsupport@sigiltty.comwith your device model, OS version and what you were doing when the problem occurred. We aim to reply within two business days.

Troubleshooting guides

Authentication failures
Reconnecting after a network loss
Serial device not matching

Common questions

Which platforms are supported?

Mac (macOS 14 or later), iPhone and iPad (iOS 17 / iPadOS 17 or later). The serial console is Mac only.

Where is SigilTTY available?

SigilTTY is on the App Store for Mac, iPhone and iPad, free to download. One universal app covers all three.

I found a security issue — where do I report it?

Please email support@sigiltty.com directly. Security reports are prioritized.